The Future of Search: Social Search

Posted 3 years 39 weeks ago

Google's done it again. Masked in yesterday's seemingly mediocre announcements during Google's Press Day 2006, came what I consider to be major news: Google knows what the future of search looks like, and is well on the way to implementing it.

Then again, maybe Google did in fact let us in on the bigger news, though I'd venture to say most did not understand the enormity of what was being said. Take this quote from Google's press release:

The products all incorporate new capabilities that leverage user communities, enabling users to either share more information with others or benefit from other users' expertise to improve the accuracy of search results.

These products "leverage user communities" to "improve the accuracy of search". Sounds benign, but is it? Let's look at Google Co-op, an announced product that drew alot of shrugged shoulders from the press according to reports I've read. Google describes Co-op as follows:

Google Co-op beta is a community where users can contribute their knowledge and expertise to improve Google search for everyone. Organizations, businesses, or individuals can label web pages relevant to their areas of expertise or create specialized links to which users can subscribe.

Great. On first glance, I can browse a directory of features, called Subscribed Links, to add to my Google search results. Google's automatically subscribed me to a number of them, including a range of credible health information sources. Now, doing a search for "cancer" lets me refine my search by treatment, and the top few results are those recommended (labeled) by the sources I've subscribed to, such as the National Library of Medicine.

Ahh, but let's dig deeper. I'm informed of who labeled it directly in my search results, and I can view the source's profile. I can see what else the source has labeled and even search them.

Here's where it gets really cool. Sure there's contributing organizations and web sites, but take an individual contributor. Dr. Enoch Choi, Family Medicine Physician at the Palo Alto Medical Foundation is one such contributor. Trust his recommendations? Subscribe to them and the next time you search you may find that Dr. Choi has recommended a particular website. Interested in what he himself has subscribed to? Find out and subscribe to them yourself.

I remember nearly two summers ago, before I moved to New York City, I was speaking to my mother, sitting on a bench on the shores of Lake Washington in Seattle's gorgeous Seward Park. I had spent much of the summer researching everything from social technologies to socialism, economics to e-commerce, and I was really immersed in the big vision (yes, some would say I'm always). That day, on the bench, I tried to explain some of what I felt the future held to my mom.

I said that one day you'd find products to purchase based on whether those you trust recommend them. I said you'd find your doctor based on what others you trust are saying. I said that this way everyone and everything in the world would have a rating, a karma, more or less. A subjective rating, personal to you and what you've expressed (Dr. Choi may be trusted by others, but perhaps not by those you yourself trust). And somewhat of an objective rating, too (perhaps society should know if an overwhelming majority of people report negative experiences with a product).

I think I'm relaying this more eloquently now, but my mom must have thought I was nuts. It didn't help that I had a huge fro at the time. Yet now, it's tangible and you can see and touch what I mean. Google's sown the seeds, and they will of course cultivate it. Soon, my search results will be populated with rich, meaningful information from sources I trust. It's a social network and search combined. Social search.

Soon, imagine your doctor or health clinic publishing a link to their recommendations. I imagine Google will soon have little buttons for that exact use, much as they've done with RSS feeds (like the one on this site) and event items for Google Calendar. Subscribe, and next time you're searching, you just might see a link your clinic has recommended.

The media constantly reports that Yahoo's edge is the social aspect of search, that this is how they're working to distinguise themselves from Google in search. I always thought that this was one of few things Yahoo had going for them in terms of direction, definitely the most interesting. But I was sure Google wasn't sitting on its haunches, given that this is obviously where search is going.

With structured content (Google Base) and social search (Co-op) in particular, Google's well on the way to the future. The reason why this whole industry revolves around Search is because it all starts there -- people express, in their own words, and into a simple little box, what they're looking for or what they're looking to do, and Search helps them take the next step.

Now, I can't help but say again that this entire ecosystem will one day be built into the Open Internet itself, not solely Google-powered infrastructure. Google knows this, and I think they're nearly as Open as one can be while still innovating given current limitations. I know that's very vague, but I'll continue sharing more thoughts over time. We're just beginning. :)

It's all about people. Let's unleash their potential. More on that soon, too.

Updated.

Posted by Arizona Insurance Company, Broker, Agent (not verified), 2 years 30 weeks ago

I am wondering if this will benefit the larger corporations rather than the local business, who has a smaller budget but is more involved in the immediate community.

Posted by Rob (not verified), 2 years 41 weeks ago

Nice post. I was just doing some more research on the whole idea of "social search" (I have a competing product), and the phrase itself seems ambiguous.

User-contributed directory, bookmarking, search & survey, and all the various hybrids... What would you say makes a site "social search"?

It seems like everyone agrees that the concept is brilliant, but it has yet to be defined and accepted by the market. Certainly not at the scale of spidered search engines.

Posted by enoch choi (not verified), 3 years 38 weeks ago

although the folks i'm subscribing to right now aren't necessarily those that i trust... I'm testing out the service just like the rest of you ;)

I'll eventually unsubscribe from any but thost that I trust, after i check out how this all works.

-enoch

Posted by Dave, 3 years 38 weeks ago

Hi Dr. Choi:

Small world on the web, ain't it? Yes, I'd imagine many participants are subscribing to others out of curiosity at this point, but in terms of the links you're tagging, I bet those are valid indications of sites you would recommend. At any rate, this can only improve with time -- more participants and maybe a more comprehensive rating system (including this did/did not help type user ratings) would have a significant effect. I think the key is to release the core and watch how people use it, which seems to be Google's methodology.

Thanks for your comment, and I hope to see you around here more. :)

--D

Posted by Anonymous (not verified), 3 years 38 weeks ago

Have you seen the Rapleaf feedback and reputation system. It is essentially like ebay's feedback system, but for the rest of the web. http://www.techcrunch.com/2006/04/23/rapleaf-to-challenge-ebay-feedback/?

Posted by Dave, 3 years 38 weeks ago

Yes, I had, and I'm an avid reader of TechCrunch. You bring up an important point. Sites like eBay and others are microinformation silos -- isolated databases and proprietary information structures. The web is moving away from that, slowly, and I am ever so glad -- I am extremely passionate about this area. RSS is used to syndicate articles and like content to elsewhere -- in essence it frees an article (including its title and its author's name) from its confines and lets it be remixed, reused, remashed (as they say) by anything that can translate the open and agreed-upon, machine-readable description of what that article is (e.g. your preferred newsreader simply grabs the.articles to display them on its own, in its own way). This is only the start. Structured content, which are agreed-upon descriptions of all sorts of things (events, contacts, products, reviews, ...), promises to free up the web in wonderful ways.

So, yes, your digital reputation should also be open, right? eBay shouldn't own it. Neither should Google, though Google in particular has enough critical mass that a reputation system it creates is nearly as good as open. Rapleaf is an attempt to create a central reputation that other services can utilize as well, to make your reputation mobile. This area is still nascent, and I believe we'll see more mature means of utilizing structured content to accomplish this ahead. It's about the Open Internet, and Google in particular has demonstrated it understands that and it'll be as open as the current state of the web allows for.

I plan on expounding more on this in a future post.

Keep the comments coming.

--D

Posted by Anonymous (not verified), 3 years 38 weeks ago

Very interesting post. I have not yet had a chance to play around with co-op, but i've been inspired. Ill let you know what i think after i use it a bit.

Posted by Dave, 3 years 38 weeks ago

Thanks for the comment, "Anonymous". I look forward to your thoughts.

--D

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